By accessing or using myCloudMate educational management platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.
Terms of Service
This document is fully compliant with Indian data protection laws and regulations
✓ DPDP Act 2023 Compliant✓ Consumer Protection Act 2019✓ Made in India
Terms of Service
Official Legal Document • Public Access
Last Updated: 28 Aug 2025
Terms of Service for myCloudMate
myCloudMate - Institute Management Platform
Last Updated: July 22, 2025
1. Acceptance of Terms
2. Definitions
- •"Platform": The myCloudMate software and all associated services
- •"User": Any person accessing the Platform (students, staff, administrators)
- •"Institution": Educational institution subscribing to our services
- •"Content": All data, text, images, and materials on the Platform
- •"Academic Data": Grades, attendance, assessments, and educational records
3. Service Description
- •myCloudMate provides:
- •Student information management
- •Academic record keeping
- •Attendance tracking
- •Examination management
- •Fee collection and management
- •Communication tools for educational purposes
- •Analytics and reporting
4. User Accounts
Account registration, security, and access management.
4.1 Registration
- •Accurate information required
- •One account per user
- •Institutions responsible for user verification
4.2 Account Security
- •Users must maintain password confidentiality
- •Notify immediately of unauthorized access
- •Institution administrators manage user access
4.3 Account Types
- •Student: Access to personal academic data
- •Staff: Access to assigned classes and students
- •Administrator: Full institution management access
- •Parent: Limited access to ward's information
5. Acceptable Use Policy
- •Users SHALL NOT:
- •Violate any applicable laws or regulations
- •Access unauthorized data or systems
- •Share login credentials
- •Upload malicious content or software
- •Harass, abuse, or harm other users
- •Misrepresent identity or affiliation
- •Attempt to circumvent security measures
- •Use the platform for non-educational commercial purposes
6. Intellectual Property Rights
Ownership and usage rights for platform and user content.
6.1 Platform Ownership
- •myCloudMate owns all platform software and design
- •Users granted limited license to use the Service
- •No reverse engineering or copying permitted
6.2 User Content
- •Institutions retain ownership of their data
- •Users grant license to process data for service provision
- •Academic records remain property of institution
6.3 Third-Party Content
- •Respect third-party intellectual property
- •Proper attribution required for external content
7. Data Protection and Privacy
- •Compliance with DPDP Act 2023
- •Separate Privacy Policy governs data handling
- •Educational data protected under special provisions
- •No sale of personal data to third parties
8. Service Level Agreement (SLA)
Performance commitments and support standards.
8.1 Uptime Commitment
- •Target uptime: 99%
- •Excludes scheduled maintenance (notified 48 hours prior)
8.2 Support Response Times
- •Critical Issues: 2 hours
- •High Priority: 8 hours
- •Normal Priority: 24 hours
- •Low Priority: 48 hours
8.3 Data Backup
- •Regular automated backups
- •Cloud-based redundancy
- •Data recovery subject to hosting provider capabilities
9. Fees and Payment
Subscription, billing, and refund policies.
9.1 Subscription Fees
- •Based on institution size and features
- •Annual or semester-based billing
- •Prices subject to annual revision (30-day notice)
9.2 Payment Terms
- •Payment due within 30 days of invoice
- •Late payment: 1.5% monthly interest
- •Service suspension after 60 days non-payment
9.3 Refund Policy
- •Pro-rated refunds for service failures exceeding SLA
- •No refunds for user-initiated cancellations mid-term
- •Refund requests within 15 days of payment
10. Limitation of Liability
Service limitations and liability caps.
10.1 Service Limitations
- •myCloudMate is NOT liable for:
- •User-generated content accuracy
- •Third-party service failures
- •Force majeure events
- •Indirect or consequential damages
- •Lost profits or data (beyond backup provisions)
10.2 Maximum Liability
Our total liability shall not exceed the fees paid in the preceding 12 months.
10.3 Educational Context
- •Special considerations for educational services:
- •No guarantee of academic outcomes
- •Institution responsible for academic decisions
- •Platform provides tools, not educational services
11. Indemnification
- •Users agree to indemnify myCloudMate against:
- •Violation of these Terms
- •Infringement of third-party rights
- •Unauthorized use of the platform
- •User content disputes
12. Termination
Account and service termination procedures.
12.1 User Termination
- •Institutions may terminate user access anytime
- •Users may request account deletion (subject to retention policies)
12.2 Service Termination
- •We may terminate for:
- •Terms violation
- •Non-payment
- •Illegal activities
- •Security threats
12.3 Post-Termination
- •Data export available for 90 days
- •Certain provisions survive termination
- •No refund for terminated accounts
13. Modifications to Service
- •We reserve the right to:
- •Add, modify, or remove features
- •Update system requirements
- •Change service terms (30-day notice for material changes)
14. Governing Law and Disputes
Legal jurisdiction and dispute resolution procedures.
14.1 Governing Law
These Terms are governed by the laws of India.
14.2 Jurisdiction
Courts in [Your City], India have exclusive jurisdiction.
14.3 Dispute Resolution
- •1. Good faith negotiation (30 days)
- •2. Mediation (if agreed)
- •3. Arbitration under Indian Arbitration Act
- •4. Litigation as last resort
15. Consumer Protection
- •Under Consumer Protection Act 2019:
- •Right to transparent service information
- •Grievance redressal mechanism available
- •No unfair trade practices
- •Service quality as advertised
16. Educational Institution Specific Terms
Special provisions for educational institutions.
16.1 Compliance
- •Institutions must ensure:
- •Compliance with education regulations
- •Proper user authorization
- •Accurate academic data
- •Student/parent consent where required
16.2 Data Ownership
- •Academic records belong to institution
- •Student personal data subject to privacy laws
- •Collaborative ownership for platform improvements
17. Third-Party Services
- •Integration with approved third parties only
- •Separate terms may apply
- •No liability for third-party services
18. Severability
If any provision is found invalid, remaining provisions continue in effect.
19. Entire Agreement
These Terms constitute the entire agreement between parties.
20. Contact Information
By using myCloudMate, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
Support Contacts
- •Customer Support: support@mycloudmate.com
- •Legal Inquiries: admin@mycloudmate.com
- •Grievance Officer: admin@mycloudmate.com
- •Business Hours: Monday-Friday, 9 AM - 6 PM IST
Document Information
- •Last Updated: July 22, 2025
- •Version: 1.0
Legal Document
Legally binding terms
Made in India
Compliant with Indian laws
Public Access
Freely accessible to all
Need Help or Have Questions?
Our legal and support teams are available to assist you with any questions about this document or our policies.
Grievance Officer
For complaints and grievance resolution
admin@mycloudmate.com
Response within 2 business days
Legal Team
For legal queries and clarifications
admin@mycloudmate.com
Legal compliance queries
General Support
For general inquiries and support
support@mycloudmate.com
General help and assistance